If there is a possibility for you, please refuse to accept the package and inform us about the facts at the e-mail address support@leslunes.de.

 

 

In this case the DHL driver has to register the damage of the package in his system.

 

If, for example, an item is missing, you must file a claim directly with DHL within 7 days of receiving the package.

 

In addition, please contact our customer service at the e-mail address support@leslunes.de.

 

We will then ask you to fill out a certificate about the missing items, which we will send to you.