Here's what you should consider when returning an item:
Your item(s) should be:
*be returned within the 14-day return period.
*be unworn and unwashed.
*not have any damage caused by you.
*not show any dirt/stains (e.g. make up, hair, dust, liquids).
Under the following link you can access your personal returns portal and create your own return label very easily:
Please note that we will charge you 2,50 Euro if you use the return portal.
The Portal is working currently for the following countries:
Germany, Switzerland, France, Italy, Poland, Spain, Belgium, Luxembourg, Netherlands, Sweden and Finland.
For returns from other countries, send the package back to the following address:
c/o Les Lunes #order number
If you have received a damaged or soiled item, please contact customer service immediately after receiving the goods via the contact form and send a picture of the damaged goods. You can find more information in the article 'Complaint'.
The costs for the return shipment of the returned goods and foreign goods (not Les Lunes goods) are to be paid by the customer. In case of uninsured return shipment, the sender bears the risk of damage or loss. Exceptions apply to damaged goods or wrongly shipped goods. In these cases, please contact customer service via the contact form with the contact reason 'complaint'.